The call won’t connect or keeps freezing

Fix connection trouble on the call. Your recording is safe either way.

First, the good news: the call and the recording are separate. Each person is recorded on their own computer, so a frozen call doesn’t freeze the recording.

If someone shows “Connecting” for a long time

• Reload the page. Your recording on that computer carries on uploading afterwards.
• Turn off any VPN.
• Some office, school and hotel networks block calls. Try a phone hotspot or home internet.

If the call is choppy

• Use a cable to your router, or sit closer to it.
• Pause big downloads, backups and video streaming on the same network.
• Close other video calls and browser tabs that use the camera.
• At 4K, uploading the recording uses a lot of bandwidth. Try 1080p for the show if your connection struggles.