Camera or microphone not working

What to check when the join screen can’t see your camera or hear your mic.

Allow the camera and mic

Your browser asks the first time you join. If you pressed Block:

• Chrome and Edge: click the camera icon or the settings icon at the left of the address bar, allow the camera and microphone, then reload the page.
• Safari: choose Safari, Settings for This Website, and allow the camera and microphone.

On a Mac

Open System Settings, Privacy & Security, then Camera and Microphone, and switch on your browser. You may need to quit and reopen the browser.

On Windows

Open Settings, Privacy & security, then Camera and Microphone, and make sure access is on for desktop apps.

Still nothing?

• Close other apps that use the camera, like Zoom, Teams or FaceTime. Only one app can use it at a time.
• Pick the right device in the Camera and Microphone lists on the join screen.
• Unplug and replug a USB camera or mic, then reload.
• Watch the meter: it should move when you say something.