Pricing questions
How does the free trial work?
You get 14 days with everything in your plan. You add a card when you start, and you won’t be charged until the trial ends. We’ll email you before it does, and if you cancel before then you pay nothing.
What counts as an hour of recording?
The time between pressing record and stop, however many people are in the session. A one-hour episode with four people uses one hour. Unused hours don’t roll over to the next month.
What happens if I run out of hours or storage?
You can always finish the session you’re in. After that, new recordings pause until your hours reset or you upgrade. We never delete your recordings because you went over, and we’ll tell you before you get close.
Who counts as a team member?
Anyone in your workspace with a Vidiicast account: the owner, producers and hosts. Guests you invite to record don’t count and never pay.
Does storage include transcripts?
No. Only video and audio files count towards storage. You can also have files removed from the cloud automatically after you’ve downloaded them, which keeps you well under your limit.
Can I change plans or cancel?
Yes, any time from your workspace settings. Upgrades start straight away. If you cancel, your plan keeps working until the end of the period you’ve paid for. Details are in our
Terms of Service.
Do prices include GST?
Yes. Prices are in Australian dollars and include GST. If you’re outside Australia your bank converts the price to your currency.
Do you offer refunds?
We don’t refund part-used months or years, except where the Australian Consumer Law says we must. If something isn’t working for you, email
hello@vidiicast.com and we’ll see what we can do.